Privacy Policy

Your privacy is our priority in every floral arrangement

This Privacy Policy is effective as of January 1, 2024

1. Information We Collect

When you visit our flower delivery website, we collect various types of information to provide you with exceptional floral services and ensure smooth order processing.

Personal Information

  • Full name and contact details for delivery purposes
  • Billing and delivery addresses for accurate flower delivery
  • Phone numbers for delivery coordination and order updates
  • Email addresses for order confirmations and promotional communications
  • Payment information processed through secure payment gateways

Technical Information

We automatically collect technical data including IP addresses, browser types, device information, and website usage patterns through cookies and similar technologies to enhance your browsing experience and optimize our floral catalog presentation.

2. How We Use Your Information

Your personal data enables us to deliver beautiful flower arrangements and maintain high-quality customer service standards.

  • Processing and fulfilling flower orders and delivery arrangements
  • Communicating order status, delivery updates, and care instructions
  • Providing customer support and resolving service inquiries
  • Personalizing your shopping experience with relevant floral recommendations
  • Sending promotional offers and seasonal flower collection updates
  • Improving our website functionality and floral product offerings
  • Complying with legal obligations and preventing fraudulent activities

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information throughout the entire flower ordering and delivery process.

Security Measures: We employ industry-standard encryption protocols, secure server infrastructure, regular security audits, and restricted access controls to safeguard your sensitive information from unauthorized access, alteration, or disclosure.

Our payment processing systems comply with PCI DSS standards, ensuring your financial information remains secure during transactions. We regularly update our security protocols and conduct vulnerability assessments to maintain the highest protection standards.

4. GDPR Compliance and Your Rights

Under the General Data Protection Regulation (GDPR) and applicable privacy laws, you possess several fundamental rights regarding your personal data.

Your Legal Rights Include:

  • Right to access your personal data and understand how it's processed
  • Right to rectify inaccurate or incomplete personal information
  • Right to erasure (deletion) of your personal data under specific circumstances
  • Right to restrict processing of your personal data
  • Right to data portability and receiving your data in structured format
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent for marketing communications

To exercise these rights, please contact our data protection team. We will respond to your requests within the legally required timeframe and provide clear information about any actions taken.

5. Data Sharing and Third Parties

We carefully limit data sharing to trusted partners essential for delivering our floral services while maintaining strict confidentiality agreements.

We may share information with:

  • Delivery partners for accurate and timely flower delivery services
  • Payment processors for secure transaction handling
  • Technology service providers for website maintenance and functionality
  • Legal authorities when required by law or to protect our rights

We never sell, rent, or trade your personal information to third parties for their marketing purposes. All data sharing arrangements include strict confidentiality clauses and data protection requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized floral recommendations.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality and your ability to access specific features of our floral catalog.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for accounting and warranty purposes according to applicable legal requirements.

8. Updates to Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or prominent website notices, ensuring you remain informed about how we protect your privacy.

Stay Informed: We recommend reviewing this privacy policy regularly to understand how we collect, use, and protect your information as our floral services evolve.